At 2nd Hand Books, customer satisfaction is our top priority. We strive to ensure that every book you purchase meets your expectations. This Refund Policy outlines the conditions under which refunds or exchanges are offered, as well as the steps for initiating a return. Our goal is to provide a transparent, fair, and hassle-free process for all customers.
1. Eligibility for Refunds
We accept refund requests under the following conditions:
The item received is significantly different from the description provided on our website, including condition, edition, or content.
The book is damaged during shipping or is defective upon arrival.
The request is made within 14 days of receiving the item.
Please note: minor wear typical of second-hand books, such as slight creases, minor markings, or minor discoloration, does not qualify for a refund.
2. Non-Refundable Items
Refunds will not be issued for:
Books that were accurately described and meet the stated condition
Digital content or e-books, if applicable
Orders returned after the 14-day window
We encourage customers to carefully review book descriptions before placing an order.
3. How to Request a Refund
To request a refund, please follow these steps:
Contact Us: Reach out to our support team with your order number and reason for the return.
Return Authorization: Our team will provide instructions for returning the item, including the shipping address and any required documentation.
Return Shipping: Customers are responsible for the cost of returning the item unless the refund is due to a shipping error or defective product.
Inspection: Upon receiving the returned item, we will inspect it to confirm eligibility for a refund.
Refund Processing: Approved refunds will be issued to the original payment method within 5–10 business days of item receipt and inspection.
4. Exchanges
We do not currently offer direct exchanges. If you wish to receive a different book, please request a refund and place a new order for the desired item.
5. Damaged or Incorrect Items
If your order arrives damaged or incorrect:
Contact our support team immediately
Include photos of the damaged or incorrect book
We will arrange for a replacement or full refund at no additional cost
Our priority is to resolve such issues quickly and efficiently.
6. Refund Timeline
Once your return is received and approved, refunds will be processed within 5–10 business days. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
7. Customer Support
Our customer service team is available to assist with any questions or concerns regarding refunds, returns, or orders. We strive to provide clear guidance and timely support throughout the process.
